Soluna Care Network
Privacy Policy
Soluna Care Network – Privacy Policy
Effective Date: 3/24/26
Soluna Care Network (“Soluna,” “we,” “our”) is committed to protecting your privacy and safeguarding your personal information.
1. Information We Collect
We may collect the following information:
Personal Information:
• Name
• Phone number
• Email address
• Address
Health-Related Information (if provided):
• General health status
• Care needs
• Medications (if shared)
• Care preferences
Usage Information:
• Communication history
• Service interactions
2. How We Use Your Information
We use your information to:
• Provide care navigation and support services
• Coordinate care and referrals
• Communicate with you regarding services
• Improve our services and operations
3. Information Sharing
We do not sell your information.
We may share information with:
• Care Navigators and nurses involved in your care
• Third-party providers (only as needed and with your consent)
• Service providers (e.g., communication or payment platforms)
4. Data Protection
We take reasonable measures to protect your information, including:
• Use of HIPAA-compliant platforms where applicable
• Secure storage and access controls
• Limiting access to authorized personnel only
5. Communication Consent
By using our services, you consent to communication via:
• Phone
• Text message
• Email
While we use secure systems, standard communication methods may carry some risk.
6. Your Rights
You may:
• Request access to your information
• Request corrections to your information
• Request that we limit or stop communication
7. Third-Party Services
We may use third-party tools (e.g., Stripe, Google Workspace, Spruce). These providers have their own privacy policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of services constitutes acceptance of updates.
9. Contact
Soluna Care Network
info@solunacarenetwork.com
737-425-0015
By using our services, you agree to this Privacy Policy.
HIPAA / Communication Consent
By enrolling in Soluna Care Network services, I acknowledge and agree to the following:
• I consent to Soluna Care Network communicating with me via phone, text message, and email regarding my care and services.
• I understand that Soluna uses secure, HIPAA-compliant systems where applicable; however, standard text messaging and email may carry inherent privacy risks.
• I authorize Soluna Care Network to use and share my information as necessary for care coordination, including communication with care team members and third-party providers involved in my care.
• I understand that I may withdraw consent for communication at any time by notifying Soluna Care Network in writing.
• I acknowledge that Soluna Care Network provides care navigation and coordination services and is not a medical provider.
By proceeding with enrollment, I provide my consent to the above.
Contact Us:
If you have questions or wish to exercise your rights, please contact us at
(855) 576-5862
900 Balcones Drive Suite 100 AUSTIN T X 78731
Data Sharing Policy:
We do not transfer your data to any external organizations under any circumstances, even with your consent.
Types of Messages
Types of messages may include responses to inquiries, service information, coordination with community partners, and updates related to services or collaboration opportunities.
SMS Opt-Out Instructions
To opt out of SMS messages, reply STOP or UNSUBSCRIBE.
Message Frequency and Rates
Message frequency varies. Message and data rates may apply.
Opt-Out Instructions
To stop receiving messages, reply STOP at any time.
Help Instructions
For help, reply HELP or contact us at privacy@solunacare.com or call (855) 576-5862